When will I receive my digital Photo?
We carry out a manual check on the Digital Photo as part of the service (Similar to the Post Office’s Digital Check and Send @ £15.40).
By manually checking the photo against all the stipulations by the Passport Office it can take 24-48 hours (Mon-Fri) to make sure the photo is suitable.
If you haven’t heard from us in this time please do check your spam folders for any emails. In the unlikely event that you have still not heard from us, you can contact us here, leaving your number in case our emails do not pass your spam folders.
More about the digital photos
The digital photo service is new and we are fine-tuning the process. We love to hear your comments so do feel free to email us with any information that could help us improve.
When will I receive my printed passport photo?
Once we have completed our checks of your photo, if we are happy with the quality it will be dispatched within 1 working day.
You will receive an email notification to let you know when your photo has been dispatched. In the unlikely event it has bee more than 3 working days without a dispatch confirmation please do contact us
We offer free Royal Mail 2nd Class post which they aim to deliver within 2-3 working days.
You can upgrade to Royal Mail 1st Class post in your order. If you choose this option Royal Mail will aim to deliver the next working day.
I have not received my photo what should I do?
When we check photos for quality if we find a photo is unlikely to pass the Passport Photo guidelines we will place your order on hold and send you an email with tailored advice on how you can improve your photo. This email can go to your spam folder or can be missed within your inbox. As a first step please search for any emails from: firstname.lastname@example.org
If you can’t find an email from us, not to worry please contact us and we will be happy help investigate where your photo is and if necessary we’ll arrange a quick refund or replacement.
How can I take a suitable Passport Photo?
Within the app you will be able to find a guide, additionally you can find a full Passport Photo guide here