When will I receive my digital Photo? And more FAQ’s

When will I receive my digital Photo?

We carry out a manual check on the Digital Photo as part of the service (Similar to the Post Office’s Digital Check and Send @ £15.40).

By manually checking the photo against all the stipulations by the Passport Office it can take 24-48 hours (Mon-Fri) to make sure the photo is suitable. 

If you haven’t heard from us in this time please do check your spam folders for any emails. In the unlikely event that you have still not heard from us, you can contact us here, leaving your number in case our emails do not pass your spam folders.

More about the digital photos

The digital photo service is new and we are fine-tuning the process. We love to hear your comments so do feel free to email us with any information that could help us improve.


Find answers to common queries here.

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